Refund Policy

At St. Moritz, customer satisfaction is our priority. In accordance with our return policy, we offer refunds exclusively in the form of store credit (gift card).

1. Refund Method

All approved refunds are issued as store credit in the form of a digital gift card that can be used on any future purchase. We do not offer cash, bank, or card refunds.

2. When Will I Receive My Store Credit?

Once your returned item is received and inspected, we will notify you via email about the status of your return. If approved, you will receive your store credit within 7 business days.

3. Non-Refundable Situations

• Returned items that do not meet our eligibility conditions (as outlined in our Return Policy).
• Late returns beyond the allowed 7-day window.
• Shipping fees and taxes are non-refundable.

4. Gift Cards

Refunds issued as store credit are delivered via digital gift cards. These gift cards do not expire and can be used on any product in our store.

5. Refunds for Damaged or Incorrect Items

If you received a defective or wrong item, please contact us within 7 days of receipt at help@horizonbluesolutionsllc.com. In such cases, return shipping costs may be covered by St. Moritz.

6. Questions About Refunds?

If you have any questions regarding your refund or store credit balance, please reach out to our customer service team.