Shipping Policy

This Shipping Policy outlines how and when your orders will be shipped by St. Moritz.

1. Global Shipping

We proudly ship worldwide. No matter where you are, we will get your order to your door.

2. Delivery Timeframe

Our average delivery time ranges from 5 to 25 business days, depending on the destination country. Some remote areas may require additional time due to customs clearance or logistical limitations.

3. Order Processing

All orders are processed within 1 to 3 business days after confirmation of payment. Orders are not processed or shipped on weekends or holidays.

4. Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and carrier information.

5. Customs, Duties and Taxes

St. Moritz is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, customs duties, etc.).

6. Failed Deliveries & Incorrect Addresses

Customers are responsible for providing accurate shipping information. If an order is returned due to an incorrect or incomplete address, reshipping fees will apply.

7. Delivery Delays

Delivery times are estimates and not guarantees. External factors such as customs inspections, local carrier delays, or international disruptions may affect delivery. We appreciate your patience in such cases.

8. Support

If you have any questions regarding your order or delivery status, feel free to contact us at help@horizonbluesolutionsllc.com. Our support team is available Monday through Friday.