Refund policy

At St Moritz, we strive to provide our customers with high-quality products and excellent service. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy as outlined below.

1. Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, the item must meet the following conditions:

The item must be unused, unworn, and in the same condition that you received it.
The item must be in its original packaging, including all tags, accessories, and documentation.
Proof of purchase (receipt or order confirmation) is required.

Non-returnable items:

Gift cards
Final sale items
Items that have been worn, washed, or altered
Hygiene-related products (e.g., underwear, swimwear, beauty products)

To initiate a return, please contact our customer support team at service@horizonbluesolutions.com with your order number and reason for return. Our team will provide you with return instructions and a return shipping address.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5-10 business days and credited to your original method of payment.
Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
If the refund is delayed, please check with your bank or credit card provider as processing times may vary.

3. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, send us an email at service@horizonbluesolutions.com, and we will assist you with the process.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or undelivered returns.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order at service@horizonbluesolutions.com with your order number and photos of the item. We will arrange for a replacement or refund at no additional cost.

6. Late or Missing Refunds

If you have not received your refund after 10 business days, please follow these steps:

Check your bank or credit card statement.
Contact your payment provider, as processing times may vary.
If you still have not received your refund, contact us at service@horizonbluesolutions.com for further assistance.

7. Cancellations

Orders can only be canceled within 24 hours of purchase. After this period, the order will be processed, and you will need to follow the return process if necessary.

8. Contact Us

For any questions regarding returns or refunds, feel free to contact our support team at service@horizonbluesolutions.com.

Thank you for shopping with St Moritz!