Shipping policy

At St Moritz, we aim to provide fast and reliable shipping worldwide. Please review our shipping policy below for details on processing times, delivery options, and other important information.

1. Shipping Destinations

We ship globally from our headquarters in the USA.
Some countries may have restrictions or additional customs requirements. If we cannot ship to your location, we will notify you promptly.

2. Processing Time

Orders are typically processed within 1-3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Processing delays may occur during high-demand periods or due to unforeseen circumstances.

3. Shipping Methods & Delivery Times

We offer the following shipping options:

Standard Shipping: 7-14 business days (varies by location)
Express Shipping: 3-7 business days (available for select destinations)
Overnight Shipping: 1-2 business days (USA only)

Delivery times are estimated and may be affected by customs delays, holidays, or carrier disruptions.

4. Shipping Costs

Shipping fees are calculated at checkout based on destination, package weight, and selected shipping method.
Free shipping may be available for orders over a certain amount (as indicated on our website).

5. Order Tracking

Once your order is shipped, you will receive an email confirmation with tracking information.
You can track your package via the carrier’s website or through your St Moritz account.

6. Customs, Duties, and Taxes

International orders may be subject to customs fees, import duties, and taxes, which are determined by the destination country.
These charges are the responsibility of the customer and are not included in the order total.
St Moritz is not liable for any delays caused by customs clearance procedures.

7. Lost or Delayed Shipments

If your order is delayed beyond the estimated timeframe, please contact our support team at service@horizonbluesolutions.com.
If your package is lost in transit, we will work with the carrier to investigate and resolve the issue.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.
St Moritz is not responsible for orders shipped to incorrect addresses provided by the customer.
If an error is noticed, please contact us immediately to attempt an address correction before shipping.

9. Damaged or Missing Items

If your order arrives damaged or incomplete, contact us within 7 days of delivery at service@horizonbluesolutions.com with photos and order details.
We will work to resolve the issue as quickly as possible.

10. Contact Us

For any shipping-related inquiries, please reach out to our customer support team at:

St Moritz
Email: service@horizonbluesolutions.com

By placing an order with St Moritz, you acknowledge and agree to the terms outlined in this Shipping Policy.